Help us keep Rune Heaven safe. Report scams, threats, illegal content, or any abuse you see on the platform.
Someone took your money without delivering. Or delivered fake items. That's fraud.
Threats, bullying, hate speech, or unwanted contact. We don't tolerate harassment.
Weapons, drugs, stolen goods, or anything illegal being sold or discussed.
Account pretending to be someone else. Using stolen identity. Phishing attempts.
Spam, misleading listings, or anything else that violates our terms.
We review reports within 24 hours. Serious cases (scams, threats) are investigated immediately. Moderate cases may take 3-7 days to gather evidence and make a decision.
Our admin team investigates. We review messages, transaction history, and both side's accounts. If the report is valid, we take action: warning, suspension, or permanent ban. You'll get an update via email.
You can skip the username field, but we strongly recommend providing contact info so we can follow up with you. If your report leads to action, you might need to confirm details.
Report it to us first. We'll investigate and may freeze the accused account. If needed, we'll provide evidence to law enforcement. Keep all documentation on your end too.
Repeated threats, hate speech, sexual harassment, or targeted bullying. One mean message ≠ harassment. But a pattern of threats or abuse = we'll take action.
Check your email for updates. If you haven't heard from us in 7 days, email support@runeheaven.gg with your report ID. We might need more evidence.
Maybe. Appeals go to our review board. Email appeals@runeheaven.gg with your case. We only reverse bans if new evidence comes to light proving innocence.
Email support@runeheaven.com. Explain why you disagree. Our admin team will review the case one more time. Their final decision stands.
Every report helps. By reporting abuse, you help protect the 50,000+ traders in our community. We take every report seriously.